Your New CompanyHays are partnering with a reputable public service organisation to recruit for a Clerical Officer to assist with the administration/production of all products in an accurate and efficient manner whilst providing a high level of customer service. This position is temporary until the end of August 2025.Your New Role

Address queries about various products and assist with replacements for lost, stolen, or faulty products
Maintain and update customer information, ensuring accuracy and consistency.
Safeguard sensitive customer information in compliance with data protection regulations.
Manage and update product statuses, including hot listing lost cards and clearing redundant ones.
Calculate and process quotations for new and renewal product applications.
Manage ticketing income, process payments, and ensure secure storage of customer banking details.
Reconcile financial records and assist with refunds in line with company policies.
Resolve escalated and duplicate applications to prevent fraudulent activities.
Perform general clerical duties such as photocopying, scanning, and filing.

What You'll Need to Succeed

Minimum of 1 years' experience of working on databases
Experience of working in a customer service environment
Minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths
Experience of working with Microsoft Word and Excel

What You'll Get in Return

Salary on enquiry
37 hours per week
Temporary until the end of August 2025
Belfast city centre location
Online timesheets with weekly pay
Access to retailer discounts
Access to thousands of learning and development courses

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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