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Eviden, part of the Atos Group, with an annual revenue of circa €5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
Location: London and Birmingham
This role requires candidates to be security clearance eligible at SC level.
About the role
As an Application Specialist you will be trusted to carry out the following responsibilities which include but are not restricted to:
- Providing application support services (2LS and 3LS) for existing applications and solutions; including troubleshooting, monitoring and incident and problem resolution (root cause analysis)
- Liaising with the Client, their Partners and third-party suppliers who provide support and development services for the applications within our portfolio.
- Call Management: experience of using a helpdesk tool e.g. ServiceNow.
- Developing and implementing fixes and enhancements to commercially available and bespoke applications, using various tools.
- Assisting in the upgrade of existing applications to new versions, which may require working closely with third-party organisations as well as internal project teams.
- This may also cover areas such as testing and implementation.
- Documenting and onboarding/decommissioning of existing and new applications.
- Supporting the implementation and ongoing improvements of automation tooling for development, test, release on traditional and cloud infrastructure
- Working to defined contractual service levels
- Undertaking knowledge transfer to enable the take on of new services for client
- Provision of 24x7 on call service for high priority incidents.
We can't do without:
- Willing to work out of hours and as part of on-call rota participation.
- Good years work experience of business application support within an Application Management or Support environment.
- Experience of theWonderware suiteof products Experience of .NET and SQL Server
- Demonstrable ability to generate bug fixes and undertake changes and enhancements
- Demonstrable experience of use of a Helpdesk tool e.g. ServiceNow
- Proven development experience
- Strong verbal and written skills
- Strong interpersonal skills
- Flexible can do attitude
- Willingness to learn development/DevOps skills
- Tact and diplomacy
- Demonstrable networking and communication skills Desirable Criteria
- ITIL qualification (ITIL 4 certification preferred)
- Experience of working with Cloud technologies, specifically MS Azure
- Experience with large Application Services customers
- Experience of contributing to the development, test, release, update, and support processes for DevOps operation
- Automation and associated tooling
More reasons to apply:
- 25 days of Annual leave + an option to purchase more through our Flexible Benefits.
- Flex benefits system an exciting opportunity to choose your own benefits.
- Retail discounts.
- Pension - matching contribution up to 10%.
- Private Medical Scheme.
- Life Assurance.
- Enrolment in our Share scheme - subject to scheme eligibility criteria.
- Unlimited opportunities to learn in our Training platforms.
Don't hesitate to contact our TA SpecialistVeronika Zachto request more information!
As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.
