Live In Building Manager

Main duties:

1. To remain courteous and helpful to all occupiers, as well as members of the public, staff and contractors.
2. Overall control of the security of the Estate and responding appropriately to any incidents or issues reported to the appropriate people.
3. Responding to owners' queries (in conjunction with the Managing Agent where applicable) and maintenance issues and to assist the residents with their reasonable day -to -day needs pertaining to the management of the building, during working hours.
4. Undertaking regular inspections of the property and car park, checking security, fire exits, unauthorised car parking. Monitor general condition of all aspects of external and internal common parts and carry out minor repairs where necessary.
5. Administer all Statutory Compliance regimes and Health and Safety Policies for the property.
6. To monitor the presence of workmen around the building and supervise their activities to ensure minimum disturbance to residents and compliance with the code of practice.
7. To immediately report any Health and Safety issues, including but not limited to RIDDOR, to the Managing Agent.
8. Be available to attend meetings with Clients and/or its respective Board members as required/directed. This may include out of hours meetings during Monday to Friday.
9. To oversee the operation of all service contracts relating to the estate, to liaise with the Managing Agents with regards to their effectiveness and make recommendations on improvements for consideration.
10. To assist with ad hoc cleaning duties as and when required and throughout the week, EG cleaning spillages or increased high contact areas.
11. To work with the Managing Agent to maintain and hold records relevant to Health and Safety compliance, including but not limited to, The Building Safety Act 2022.
12. As a residential Building Manager you are expected to deal with emergencies and building resident and contractor enquiries outside of normal working hours from time to time and as required, especially in emergencies.

Requirements:

1. Dealt with major works previously.
2. Have worked in a live in role before.
3. Demonstrable experience of managing people/teams and delivering an exceptional customer service.
4. Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and client with a resolution focused mentality, creative in your approach.
5. Demonstrable ability dealing with problems and challenges effectively.
6. Comprehensive understanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation.
7. Excellent IT skills, social-media awareness and up to date with new technology.