Aftersales Manager We are supporting an international business in their search for an Aftersales Manager. This role will be based in Nurney, County Kildare, Ireland. You must be able to commute and be onsite daily.The company are looking to find someone enthusiastic and energetic to join their team and provide leadership, management and co-ordination for all the aftersales activity including parts, training, retail servicing and customer support functions.This is an excellent opportunity for a candidate with experience in providing and managing aftersales, who is looking to bring their experience to the next level.Alongside having service management skills, you will also have the ability to seek out new business opportunities with a strong commercial awareness that will help drive the service business forward.The ideal candidate will have technical engineering experience and the ability to develop initiatives and consistent team performance to deliver the highest standards of customer support and services. You would also be required to enhance sales and promote and grow the market share of parts and service. Responsibilities will include:

Maintaining a high degree of customer service across the aftersales operations
Manage and lead the mobile service team and internal technicians. Taking daily control of diary activity to ensure customer needs are met.
Develop future retail parts & service strategy, growth and service levels
Manage local inventory levels and purchasing activity to achieve first class customer service and fill rates from efficient stock levels and emergency order responses.
Run parts promotion and local roll out of parts marketing programs and initiatives.
Manage and monitor pricing policies on parts and service and competiveness in the market.
Understanding market needs and drivers and responding with initiatives or programmes where necessary
Liaise with the General Manager on action plans, reporting, departmental budgets and future business and department strategy
Liaise with the General Manager and Marketing Manager in the preparation and delivery of media and marketing activity for aftersales programmes, including parts activity and developments, and brand awareness and promotion
Follow up on product installations from aftersales perspective
To plan and conduct regular visits to customers to promote parts and service
Actively push and promote service contracts to customers
Attend product and technical training events related to technical service and personal development training, as required.

Ideally, you will have:

Excellent communication, both written and verbal
Good organisation and administrative skills.
Technical knowledge of engines, hydraulics and electrics.
Strong analytical and problem-solving skills.
Flexibility and be adaptable to changing environment and proactive and strategic in thinking and reasoning
A strong knowledge of Microsoft Office.

If you would like to know more, please get in touch today or APPLY NOW!