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Hybrid working 3 days in the office and 2 days from home.
Pertemps are recruiting for a Customer Service Executive on behalf of our award-winning client based in Burton-Upon-Trent on a full-time permanent basis.
Salary: £22,790, rising to £25,355 after probation.
Working 37.5 hours per week but must be able to work every other Saturday and Sunday with days back in the week.
Monday to Friday on a rota | between 9am 6pm
Shift 1 9.00am 5.00pm - Shift 2 - 10.00am 6.00pm.
Saturdays - 9am - 5pm (Home Working)
Sundays - 10am to 4pm (Home Working)
Main duties:
- Answer incoming calls from customers ensuring all their requirements are met within agreed service levels.
- Admin duties understanding the customers needs and liaising with departments to ensure we can meet the customers requirements.
- Action cancellations in line with company processes.
- Dealing with travel concierge requests which include pre/post night stays, rail tickets and UK transfers.
- Handling late booking requests.
- Assist with Customer Relations issues and call outs in particular any changes to customers arrangements ensuring they have all the correct revised information.
- Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre
About you:
- Previous experience within a Customer Service environment
- Ability to work in a fast-paced environment with the ability to prioritise own workload
- Excellent communicator both verbal and written with good attention to detail
- A good team player whilst able to work on own initiative
- Problem solving abilities with a pro-active approach and a positive attitude
- Good IT skills
Benefits:
- 27 days holiday plus bank holidays
- Holiday buy, option to purchase up to an additional 5 days leave
- Up to 60% discount for you and friends and family on our award-winning holidays!
- Career Pathway, as the company grows, we want you to grow with us.
- Employee Assistance Programme
- Access to a virtual dentist
- Discounts from leading high street retailers, travel and entertainment companies
- Pension Scheme & Life Assurance
- Annual and quarterly team recognition awards ceremony
- Social events, Christmas party, summer party, quizzes etc
- Cycle to work scheme
- Discounted gym membership
- Health & wellbeing programme
- Refer a friend programme
