Customer Service Manager

Berkshire

Permanent

Up to £45,000

Customer Service Manager required by thriving international manufacturing company, for their site in Berkshire. The successful Customer Service Manager will develop and implement policies and procedures to ensure that customers have the best possible experience, whilst providing support and guidance to the wider team.

Main Duties: Customer Service Manager

Promoting excellent customer service across the business.
Acting as the escalation point for customers' issues and queries.
Providing support and guidance to the customer service team.
Developing and maintaining policies and procedures.
Authorising quotes and monitoring margins.
Attending and contributing to production meetings.

The ideal candidate will be able to demonstrate the following: Customer Service Manager

A background in a similar role in an engineering or manufacturing or equivalent environment.
Electronics industry experience would be highly advantageous.
Strong problem solving skills.
Excellent relationship building skills.
Proficient in Microsoft Office.
Full driving Licence.

What we are able to offer: Customer Service Manager

Enhanced pension.
Bonus scheme.

If you are already a Customer Service Manager, Key Account Manager, Customer Account Manager, you may also be suitable for this role.

Please contact Anna Hinton

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.