We here at Siamo Recruitment are working with a leading employer in Swindon, a master of their trade going through exciting growth and looking for a leader to join them and take them to the next step as the Customer Service Manager.

Our client is a leading print brand who reach to all of the UK providing bespoke products into a range of industries and well know house-hold names. Want to join them on their journey? Youll work with leading property developers, F1 brands, Football clubs and more.
Within a management role at our client you will be given the reins to develop, coach, mentor and expand the department accompanied with the improvement of service. Our client believes on taking their customers with a smooth and tailored journey which ensure return opportunities and outstanding post sale experience.

You will become a pioneer with a strategic approach and implementation to ensure our client is at all times performing to the highest standards.
You will inherit a highly performing and passionate team looking to be directed and offered career opportunities whilst working to the Directors requirements.

Why join our client as the Customer Service Manager?

Starting salary of £38,000 - £45,000 DOE
Excellent professional development opportunities and regular inhouse progression paths offered
Company pension scheme
Employee Life insurance
Cycle to work scheme
On-site parking

As the Customer Service Manager you will hold the below responsibilities:

Engage with our diverse client base, supporting their growth and be able to address any queries they may have.
Raise complex orders for production via our MIS platform.
Lead our talented team of Account Managers with support and training.
Ensure all customer service processes support company success.
Engage in conflict resolution and negotiation to effectively manage customer complaints and escalations.
Cultivate long-lasting relationships with all customers.
Provide prompt assistance to your team for any escalations.
Collaborate with Production to resolve any production and dispatch issues.
Communicate and coordinate with internal departments to ensure timely order dispatch.
Maintain comprehensive knowledge of company policies and procedures to address issues such as returns, quality concerns, and delivery challenges.
Understand our network of delivery partners and their web portals

This Customer Service Manager role requires:

Previous exposure as a Customer Service/Call Centre Manager is essential due to nature of the role
Lead a talented team of Account Managers with support and training.
Ensure all customer service processes support company success.
Engage in conflict resolution and negotiation to effectively manage customer complaints and escalations.
Cultivate long-lasting relationships with all customers.
Provide prompt assistance to your team for any escalations.
Collaborate with Production to resolve any production and dispatch issues.
Communicate and coordinate with internal departments to ensure timely order dispatch.
Conduct project work based around customer experience improvements
Engage with a diverse client base, supporting their growth and be able to address any queries they may have.