We are seeking an experiencedBusiness Development Directorto drive growth in theCustomer Experience (CX) and Business Process Outsourcing (BPO/BPS)space within theCentral Governmentsector.

The ideal candidate will have astrong public sector backgroundand a track record of leading and closingcomplex, technology-enabled service deals. You will be skilled in developing and maintaining senior stakeholder relationships, particularly at theC-suite level, and will have the ability to navigate the complexities of public sector procurement.

Key Responsibilities:

Lead strategic client engagement, fostering strong relationships and positioning the organisation as a trusted partner.
Drive strategic deal originationby building key relationships that translate into tangible business opportunities.
Oversee sales processes, ensuring deals align with commercial, legal, and operational standards.
Support transition to service delivery, ensuring seamless handover and early-stage account management.

What Were Looking For:

Proven track record in sales leadershipwithin thepublic sectormust have successfully led and won large, complex deals.
Deep expertise in CX, BPO/BPS, and technology-enabled services, with experience in bothfront-office(contact centres, AI-enabled solutions) andback-office(business process automation, operational efficiency) environments.
Ability to navigate slow and complex government procurement processesand drive opportunities through to closure.
Exceptional stakeholder engagement skills, particularly at theexecutive and senior leadership levels.
Experience leading large-scale solution developmentnot just IT-focused, but in designingbusiness process solutionsthat deliver real outcomes.
Comfort with complex sales cycles and solution shaping, particularly where technology (including AI) plays an enabling role.

If this role is a match to your current experience, please apply and we will be in touch should you be a suitable fit.

AEJ Consulting is acting as an employment agency in relation to this vacancy.