Your new companyHays is partnering with a non-governmental association to recruit for a temporary Investigating Officer. This role is based in Belfast City Centre.

Your new roleYou will undertake impartial desk-based analysis and investigation of complaints, from people who believe they have been treated unfairly.

Investigate and analyse complaints in accordance with public policies/regulations and the operational procedures and standards of the Office.
Communicate effectively with service users and public bodies in line with the values of the office.
Identify the key issues in a complaint and make proportionate enquiries to gather relevant information.
Analyse large volumes of information from a range of sources, to decide on a case.
Interview parties to the investigation and witnesses as appropriate.
Reach conclusions, propose findings and make recommendations.
Develop and issue relevant high quality internal and external communications, including evidence-based briefings for senior management.
Monitor and evaluate compliance with recommendations made to public bodies.
Maintain accurate information on the case management system.
Maintain professional working relationships with colleagues and key stakeholders; and promote the organisation at external events

What you'll need to succeedEducated to degree level (or equivalent) AND a minimum of 2 years' relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.ORA minimum of 4 years' relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.Experience

Strong analytical skills and the ability to use sound and balanced judgment to support well-reasoned and appropriate decisions
Identifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirements
Excellent written communication skills with the ability to write clearly and capture all important facts and opinions in drafting letters and reports
Excellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescales
Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathy
Experience of carrying out challenging interviews to gather information

What you'll get in return

Salary of £34,524 equivalent to £17.94 per hour
Hybrid working
Belfast City Centre Location
Temporary 4-month contract
Full time working pattern

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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