We are currently looking for an experienced Customer Experience Manager to join a well established housing association in the East Midlands area.

Customer Engagement Manager
Mon-Fri/ 37hrs
Lincolnshire
Permanent
£40,000 - £43,000 annually

As a Customer Experience Manager, you will be:

Working collaboratively across all service areas developing customer insight and feedback to continuously improve
Overseeing the development of Customer Engagement
Responsible for the delivery of the service area budget management and business performance
Responsible for maintaining and tracking report progress, maximising customer engagement
Ensuring safeguarding in our community engagement and development work in line with safeguarding policies

To be successful as a Customer Experience Manager, you will have:

A strong enthusiastic management style
A minimum of 2 years' experience of customer engagement with clearly evidenced outcomes and impacts
An innovative approach to customer involvement
Experience developing and delivering a range of communication tools which provide clear, consistent, and timely information to external and internal partners
Experience in setting up and maintaining partnerships with a range of stakeholders
Developed strategies and action plans

The benefits of being a Customer Experience Manager are, but not limited to:

Agile work style
Development and progressive training
Opportunity to work within an established organisation

If this is something that you'd be interested in apply directly with your up to date CV. Alternatively you can send it to , or call in on 07488 866 707.