Contact Centre Sales Team Manager

Role: Contact Centre Sales Team Manager
Location: East Midlands
Full Time Permanent
Hybrid, 1-2 days per week on site
Salary: £34,000-£40,000 depending on experience - OTE circa £50,000
Excellent benefits and culture

CCA are delighted to be partnered with a market leading organisation based in the East Midlands, who are recruiting for a Contact Centre Sales Team Manager opportunity, managing a team and driving performance within an Inbound Sales department.

This is a fantastic opportunity for a passionate and driven leader with a proven track record of getting the best out of their teams and consistently driving sales performance.

The Role of Contact Centre Sales Team Manager...

• Managing a sales through service team of circa 15 advisors.
• Focus on hitting sales targets and KPI's such as average call handling, quality and conversion.
• Conducting 121's with your team, looking at areas to improve performance and regularly providing feedback.
• Setting a clear strategy and goals making sure you and your team align with this.
• Drive best practice to ensure that you are constantly hitting the right standards.

The Person

• Demonstrable evidence of leading a team of sales through service advisors in a busy contact centre environment.
• Strong operational leadership and able to demonstrate hitting sales targets consistently.
• Able to hit key metrics in relation to culture engagement scoring and customer NPS results.
• Commercially savvy and able to foster a high-performance culture.
• Collaborate and work effectively with peers internally at all levels.
• Always strive to do the right thing by your customer base.
• Able to coach and mentor your team effectively.

This role offers comprehensive training and ongoing career development opportunities.
If you're looking to grow and develop your leadership career, please apply today with your CV for consideration.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database.