Customer Service Advisor – Carole Nash, Dublin – start date 13th January 2025

Carole Nash is a leading and pioneering motorcycle insurance specialist, catering for over 240,000 motorcycles and scooters across Ireland and the UK. And it doesn’t stop there – Carole Nash also provides coverage for classic cars, performance cars and several other specialist vehicles. With over 350 employees in Ireland and the UK, their Dublin team is the key strategic resource for their Irish customers.

The purpose of this role is to deliver excellent customer service by providing a personal and professional experience over the telephone, resolving customer inquiries.

We are looking for individuals who have a passion for customer service and have effective communication skills.

This is a full-time position, working Monday – Friday 9am to 5:30pm.

Salary for this position 28,000 Euros per annum.

Please note this is a hybrid position with a split between working from the office and at home, however for the initial training and probation period you are required to be in the office full time.

Full in-depth training is provided for this position.

We believe our success doesn’t come from products alone – it’s down to our people and the service they deliver to our customers. Our representatives are the voice of our business, the friendly person on the phone for all our customers, ensuring their experience with Carole Nash is always positive.

Key Responsibilities:

• Deliver outstanding and consistent customer service across all product lines to ensure customer confidence and drive customer loyalty.

• Promote and ensure the positive reception of the distribution brands.

• Take ownership to ensure the development of long term relationships with customers and extend the existing relationship with customers to engage with new products.

• Take responsibility for ensuring satisfactory customer outcomes in line with Central Bank guidelines promoting positive customer satisfaction.

• Ensure effective handling and escalation of complaints in line with the company’s complaints handling procedure in order to ensure fair customer outcomes.

Skills / Experience required:

Experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form).
Experience within the Insurance sector, preferably within Insurance Brokering/ Inermediary (advantageous, but not essential).
Able to take responsibility for customer concerns & resolution.
Good communication skills, able to remain objective & demonstrate empathy.
Experience of using technology including excellent keyboard skills.
Ability to work in a fast-paced environment.
A high level of attention to detail.
Able to identify personal goals & take responsibility for your own development plan.
Able to remain self-motivated.

Why choose us?

Being a part of an expanding and ambitious team is always exciting. A Dublin city centre office is never boring. With Carole Nash you’ll get the very best of training, strong support for your professional development and the opportunity to build your career in the insurance profession. You’ll also get to make a real difference for their customers and, most importantly, have a lot of fun along the way! It just so happens that they have one of the most progressive policies around hybrid working in the industry too… but that’s not why you’ll want to be a part of their team!

We offer a fantastic city centre office space working environment with 24 days of holiday (increasing to 28 days with length of service). Employees also have access to a contributory pension scheme, income protection and Cycle to Work Scheme.

If you are interested, please apply with your up-to-date CV or email for more information.