Customer Service Advisor

JS3 Recruitment Ltd

Posted a month ago, valid for a month

Competitive

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

Our client is seeking a positive and proactive individual for their new Customer Service team in Dublin.
The role involves being the first point of contact for customers through various channels and assisting with their queries.
The ideal candidate should have a strong work ethic, a customer-centric approach, and a desire to improve processes and systems.
This position is based in Donnybrook, Dublin, and requires a minimum of 2 years of experience in a customer service role.
The salary for this position is competitive, reflecting the experience and skills of the successful candidate.

Our client are looking for a positive, friendly and proactive individual to join their new Customer Service team in their new Dublin office. You will be the first point of contact for customers in-person, online and via telephone, assisting with customer queries while maintaining the exceptionally high level of service we provide.

The successful candidate will be self-motivated with a strong work ethic and customer centric approach, acting as an ambassador for their brand while developing and improving processes and systems to improve efficiency and customer satisfaction.

You will be based in their Ireland headquarters, which is located in the Donnybrook, Dublin.

Your key responsibilities will include, but not be limited to:

Answering and dealing with all phone calls & emails promptly and efficiently, while ensuring customer satisfaction
Liaising with our Engineers to arrange their job schedules
Diagnose any product issues remotely, determining how each issue can be resolved & actioning next steps where necessary
Improving our scheduling and customer service processes to ensure efficiency and customer satisfaction, in accordance with the strategic objectives
Maintaining an excellent knowledge of our product and technical information in order to ensure each customer receives the correct information and service

Apply now in a few quick clicks