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Key Responsibilities:
- Central administration of tables.
- Ensure all devices are updated following software distribution and follow up on any devices that have not been successfully updated
- Investigate device software faults, system software faults, and operational faults.
- Maintain ticketing databases.
- Provide customer support for my customers' applications, including direct customer interaction and coordination with their supplier for fault logging and diagnosis.
Qualifications:
- Minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths.
- Alternatively, at least 2 years of relevant experience in a similar post.
- Minimum of 1 year of experience working in an IT-related/database environment.
- Experience using MS Word and Excel.
- Proficient in database management.
- Analytical approach to problem-solving.
Skills and Attributes:
- The ability to work on his own initiative and as part of a team.
- Ability to think laterally to achieve desired results.
- Excellent organisational and time management skills.
- Effective communication skills.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and inclusive work environment.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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