Data protection Specialist

Hybrid position

£40,000-£50,000

We are seeking a skilled Data Protection Specialist to monitor, support, and troubleshoot our customers online backup services. You will play a crucial role in delivering exceptional customer service by proactively identifying and resolving backup issues, ensuring data security and compliance. With hands-on technical expertise, you will guide customers on backup best practices and support them across a variety of industries and environments.

• Monitor and manage customer backup services, providing proactive and reactive support.
• Troubleshoot technical issues related to OS, software applications, network, and transport systems affecting backup jobs.
• Advise customers on best practices for data protection and backup strategies.
• Work across a range of industries, ensuring first-class support for customers of all sizes.
• Handle multiple customer cases concurrently, providing timely progress updates and resolutions.
• Maintain accurate customer records, including case history, contact information, and installed software.
• Contribute to the upkeep and expansion of the technical knowledge base.
• Answer and route first-line calls on a rotating basis with other technicians.
• Join the on-call rota after approximately 3-4 months, with salary supplements and overtime pay.

• 2-3 years of hands-on technical experience in a customer-facing role.
• Expertise in at least one of the following: TCP/IP Networking, Windows Server 2012 (including Active Directory), SQL Server, Microsoft Exchange, or Microsoft SharePoint.
• Strong problem-solving skills, with a solid understanding of backup architectures and troubleshooting.
• Excellent communication skills, capable of explaining technical concepts to non-technical users.
• Ability to manage multiple cases and provide excellent customer service.

• Full training on backup software and proprietary tools will be provided.