This is an exciting opportunity for an exceptional, experienced AV Operations Coordinator to join an established operation with scope to drive and enhance the service at every opportunity.#

Key Responsibilities:

Scheduling;

Assisting Operations Team build the weekly Rota

VCCM intake taking information from VCCM (customer facing booking form), scheduling Zoom webinars, creating EMS entries (support reservations), and sending confirmations.

Resource;

Onboarding: Onboarding of badged (CW) resources

Permit Vetting: Permit Vetting (PV) resources

ePermits: Tracking PV resources and status on ePermit

Checking overtime forms for correct recharging

Requesting and scheduling additional resources

Invoicing;

Quotes and cost centre confirmation

Ariba orders

Billing;

Cost-centre reconciliation

Checking validity of cost centres for EMS recharging

Checking international cost centres each month and updating EMS where there is an alternative UK cost centre

Manual invoicing process ownership

Chasing up and escalating aged debt

Collecting and sending all information necessary for Monthly Billing

General;

Requesting quotes for travel and confirming cost centres

Arranging purchase orders for suppliers

Collecting/validating engineers expenses following international travel

Travel