Conversation Designer

Harvey Nash

Posted 4 days ago, valid for 2 days

£500 - £600 per day

Full Time

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Sonic Summary

Harvey Nash is seeking a Conversation Designer for a day rate contract role with a salary ranging from £500 to £600.
This position is Inside IR35 and offers an initial contract length of 3 months, with a strong possibility for extension.
The role involves designing and optimizing conversational flows for chatbots and AI-driven customer interactions.
Candidates should have proven experience in conversation design and a strong understanding of natural language processing (NLP).
Familiarity with design tools like Figma and conversational AI platforms is preferred, along with strong communication skills and an analytical mindset.

Harvey Nash have partnered with one of our longstanding clients and they are looking for a day rate contract Conversation Designer to join them!

This is an Inside IR35 role - day rate circa - £500 - £600. Initial contract length is 3 months however strong possibility for extension.

As a Conversation Designer, you'll create and optimise conversational flows for chatbots and AI-driven customer interactions. Your designs will directly impact customer experiences, ensuring seamless and engaging interactions.

Key Responsibilities:

Design conversational experiences that are intuitive and customer-centric across platforms (chatbots, voice assistants, etc.).
Collaborate with UX designers, developers, data scientists etc.
Analyse and optimise existing conversational flows to improve customer interactions.
Incorporate feedback from user testing to continuously improve designs.
Stay up to date with trends in conversational AI, NLP, and voice technologies.
Develop best practices for conversation design.

About You:

Proven experience in conversation design, chatbot design, or related fields.
Strong understanding of natural language processing (NLP) and AI-driven interactions.
Proficient in design tools like Figma.
Familiarity with conversational AI platforms such as Microsoft Bot Framework, Copilot, or similar.
Strong communication skills and ability to collaborate with cross-functional teams.
Analytical mindset with the ability to interpret data to improve designs.
Experience with Dynamics 365 is desirable - but not a necessity.

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