Luxury lifestyle hotel, Oxfordshire

up to £60,000 salary plus bonus and relocation option*

ASAP start

*accommodation support can be provided on property for an initial two months if you are relocating to the Oxfordshire area.

We are a recruiting a Director of Rooms for a prestigious luxury lifestyle hotel located in the heart of Oxfordshire.

In this new, recently created role, you will oversee:

Guest Services
Front of House/Reception
Housekeeping
Night Operations

Key responsibilities:

Lead and manage the team, ensuring seamless operations and a first-class experience across Guest Services, Front of House/Reception, Housekeeping, and Night Operations.
Maintain and enhance guest amenities, ensuring they meet luxury standards.
Coordinate room upgrades and manage VIP guest experiences to exceed expectations.
Implement and uphold standards for cleanliness, maintenance, and service throughout the hotel.
Monitor and improve guest satisfaction scores, addressing any issues promptly and effectively.
Develop and train team members to deliver exceptional service, fostering a positive and professional work environment.
Manage budgets, forecasts, and financial performance of the Rooms Division.
Ensure compliance with all health, safety, and hygiene standards.

What we are looking for:

Proven track record in a similar role within a luxury/lifestyle hotel environment.
Leadership skills - strong ability to lead, manage, and motivate a diverse team across Guest Services, Front of House/Reception, Housekeeping, and Night Operations.
Guest focus - exceptional attention to detail and a commitment to delivering the highest standards of guest service and satisfaction.
Communication - excellent interpersonal and communication skills to interact effectively with guests, staff, and management.
Problem-solving - ability to work under pressure and resolve issues efficiently, ensuring a seamless guest experience.
Financial acumen - strong understanding of budgeting, forecasting, and financial performance management.
Professionalism - a positive, professional attitude with a dedication to maintaining and enhancing luxury standards.
Ability to embody and positively promote vision and values

Thank you for your interest.

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