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The Service Design and Transition Manager oversees the design and transition of new or modified managed services using the established CX and Managed Service - Service Design and Transition framework.
Start: ASAP
Location: Hybrid (3 days on-site in Bristol)
Rate: £500 Inside IR35
Duration: 6 months
Critical Competencies - Technical Fit
- Proven track record in service design and transition within mid to large-sized corporate environments, specifically in managing technology product portfolios.
- Expertise in developing high-level frameworks that guide the design and integration of services tailored to meet business needs.
- A strong focus on how people, processes, and technology collaborate to deliver value to customers.
- Skilled in triaging proposed solutions before high-level activities to evaluate service operations engagements.
- Ability to facilitate solution sizing and impact assessments, capturing resources, training needs, and associated risks.
- Excellent communication and collaboration skills with internal and external stakeholders at all organiational levels to gather requirements and align with frameworks.
- Comprehensive understanding of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Improvement processes.
- Proven ability to manage customer projects into operational delivery through established transition frameworks.
