Business Systems Support Manager

IPS Group

Posted 5 days ago, valid for a month

£65,000 per annum

Full Time

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Sonic Summary

The Business Systems Support Analyst position requires candidates to have experience in the insurance sector, specifically in Lloyds Insurance Market General Insurance Broking/Underwriting.
The role involves leading and managing the Systems Support team while ensuring that hardware and software investments are fully utilized.
Candidates should possess strong interpersonal skills and be proficient in Microsoft Office, Microsoft 365, SharePoint, and PowerPlatform.
The position offers a hybrid working model based in the City of London and requires a minimum of 5 years of relevant experience.
Salary details for this role are competitive and commensurate with experience.

Business Systems Support Analyst
Insurance Experience Required
Hybrid Working - City of London

Introduction
To ensure that the hardware and software investments are utilised to its full potential.
Lead, manage and develop the Systems Support team.
Support the Business Systems Development, Business Systems Analyst and Business Intelligence teams with the solutions they are building and rolling out.

Responsibilities

Lead, manage and develop the Systems Support team.
Support and work closely with the Service Desk and the business.
Ensure that the Systems Support team follow best practises.
Work closely with the Service Desk team with regards to issue resolution
Plan and provide training for the Business Systems Support team.
Ensure the logged issues are prioritised accordingly, informing Technology Managers to potential outages/critical issues.
Work closely with the Business Systems Development and Analyst teams to support their builds

Knowledge/Skills/Qualifications

Lloyds Insurance Market
General Insurance Broking/Underwriting
Insurance Policy Admin Systems
Microsoft Office
Microsoft 365
SharePoint
PowerPlatform
Good inter-personal skills

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