Helpdesk/Support Analyst - Belfast

Harvey Nash

Posted 2 days ago, valid for 23 days

Competitive

Full Time

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Sonic Summary

A bank in Belfast is seeking a Helpdesk/Support Analyst for a hybrid contract position inside IR35, requiring 3 days on-site work.
Candidates must possess a Bachelor's degree or have at least 2 years of relevant help desk experience.
The role involves managing over 30 calls per day and ensuring response levels for the Premium Client Service Centre's phone systems are maintained.
Technical qualifications include proficiency in MS Office, understanding of networks, and experience with mobile devices and Windows operating systems.
Salary details are not specified, but the position requires a combination of 1st and 2nd line support capabilities.

Helpdesk/Support analyst - sought by bank based in Belfast - contract - hybrid

*inside IR35 - umbrella - 3 days on-site in Belfast*

Qualifications

Bachelor's degree or 2+ years of relevant help desk work experience
Ability to work in fast-paced environment handling 30+ calls per day.
Also required is a good understanding of the current technological and business processes employed in the trade floor / Investment Banking environment.
In addition, they will be required to ensure the response levels for the Premium Client Service Centre's phone systems and incident management queues are maintained.
This may require escalation to other teams, both internal and external in order to deliver the expected level of service for the Business.
A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.

Technical Qualifications

MS Office Professional
MS Outlook / Exchange
Good Understanding of TCP/IP/DHCP/DNS Networks
Android/Apple Mobile Devices
Apps (Blackberry Work, Blackberry Access, Airwatch)
Windows 10 and Windows 11 Desktop O/S
VMware Horizon Client
Windows Remote Assistant (WRA)
Active Directory
Additional Job Description Additional Job Description

Please apply within for further details - Matt Holmes - Harvey Nash

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