IT Support Administrator

Job Title: IT Support AdministratorSalary:£30,721 - £31,352Location: EnniskillenReports to: Head of ITSummary:Provide and manage ICT support for approximately 170 users and IT infrastructure across multiple sites. Support IT Project Support Office and IT management.Key Functions:

• Manage virtual and physical servers, PCs, and printers.
• Administer MPLS WAN, VPN, and LAN networks.
• Troubleshoot Line of Business Applications.
• Research and propose new ICT solutions.
• Develop user documentation for IT systems.

Duties and Responsibilities:

• Provide technical support to IT Project Manager/Senior Managers.
• Manage ITIL compliant helpdesk.
• Troubleshoot networks, systems, and applications.
• Prepare progress reports for senior staff.
• Support project management processes.
• Manage hardware, software, and contractor services.
• Administer various systems, including Active Directory, MS Exchange, Office 365, and VOIP systems.
• Network management and administration.
• Comply with equality policies and complete required training.

Eligibility Criteria:

• Minimum 2 A Levels + 5 GCSEs (including English and Maths) or equivalent qualifications.
• At least 3 years of relevant technical experience.
• Proficient in Microsoft Office applications.
• Valid driving licence or access to transport.

Essential Criteria:

• Experience in ICT support and troubleshooting.
• Experience with building, deploying, and patching computers.
• Experience with various systems (OS & Apps).
• Strong written communication skills.
• Experience handling correspondence and records.
• Experience dealing with contractors and consultants.

Desirable Criteria:

• Experience with Project Control methodology (e.g., PRINCE 2).
• IT Hardware & Software Technical Support courses.
• ITIL (Service Management) course.
• Experience managing corporate Backup Solutions.

Competencies:

• Ability to monitor plans and organise workload.
• Identify opportunities for improvement.
• Effective team member and communicator.
• Gather and analyse information for decision-making.

Note:Starting salary at the minimum, with consideration for higher starting salary based on experience and skills.

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