Contract: Senior Palo Alto Support Engineer

Palo Alto engineer, which requires in-depth knowledge of cloud-based PAN solutions (AWS/Azure/Google).

Location: Fully remote (Europe based)

Start Date: ASAP

Duration: 6+ months

Rate: €400-410 euros a day

Reference: 18183

Contract for an experienced Senior Palo Alto Engineer to provide post-sales technical support to EMEA-based customers via phone, email, and web. Regularly updating support cases to record the progress of calls in call tracking system and documenting technical solutions and product information in the knowledge base is required. You will work to reproduce customer issues and qualify escalations. You will also work with Development, Sales, Q/A, and Marketing to build positive customer experience.

Palo Alto engineer, which requires in-depth knowledge of cloud-based PAN solutions (AWS/Azure/Google).

Assignment

Provide Tier 3 level Technical Support to customers and partners in EMEA
Provide configurations, troubleshooting and best practices to customers
Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
Provide fault isolation and root cause analysis for technical issue
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Occasionally participation in on-call duties
Assist in developing and documenting threat specific escalation processe
Internal Tool Development
Technical Case Audits - Identify educational opportunities

Skills Required:

5+ years of experience in a Technical Support environment is required
Wireshark/TCPDump packet capture troubleshooting - specifically with HTTP/SSL/SMB
Expert knowledge in TCP/IP, HTTP, PKI & SSL, intrusion detection/prevention
Strong experience with Security (IPSEC / SSL-VPN / NAT / GRE)
Solid understanding and hands-on experience in Routing & Switching (OSPF / BGP / VLAN / STP, etc)
Virtualization experience in one or multiple public (AWS, Azure, GCP, OCI and Alibaba Cloud) and private (VMware vSphere ESXi, vCenter, NSX-T, KVM, Windows Hyper-V, Nutanix) cloud service
Understanding of general virtualization concepts on compute, storage and networking
Familiarity with Linux
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocol
Excellent written and verbal communication skills
Flexibility to work shift hours as required to support EMEA-based customers, including afternoons, evenings, and weekends when required
Palo Alto certifications

Networking People (UK) is acting as an Employment Business in relation to this vacancy.