Role: Service Desk Engineer
Location: Shrivenham (Fully On-Site)
Working Arrangement: Shift-Based (including Nights, Weekends and Bank Holidays)
Salary: £26,000 - £30,000 (with rotational shift allowance)
Network IT are looking for a Service Desk Engineer to join our clients prestigious 24/7/365 IT Support function. This is a fantastic opportunity for someone to join a dynamic environment with
This role is based in Shrivenham, which you will be required to be on-site full time. You will also work on a rotational shift pattern, including nights, weekends, and public holidays, to ensure IT systems run optimally around the clock.
Role
As a Service Desk Support Engineer, you'll be the first point of contact for all IT-related inquiries and incidents, ensuring minimal downtime for users and delivering high-quality technical support. Key responsibilities include:

Provide first-line technical support via phone, email, and ticketing systems.
Troubleshoot and resolve issues related to operating systems, applications, networks, and more.
Assist with onboarding new users, including hardware setup and account configuration.
Document support requests and resolutions accurately in the ticketing system.
Develop knowledge base articles and user guides for improved troubleshooting.
Monitor system alerts and perform routine checks to maintain IT service performance.
Collaborate with other teams to resolve complex issues.
Ensure compliance with IT service management best practices, including SLAs and ITIL guidelines.

What Were Looking For:

Proven experience in IT support, technical support, or helpdesk roles.
Strong communication skills, with the ability to explain technical concepts to non-technical users.
Customer-focused mindset with a commitment to timely and effective support.
A degree or equivalent qualification in engineering or a related field is desirable.
Willingness to work flexible shifts in a fast-paced environment.