Are you a Field Service Engineer looking to take the next step in your career by becoming a Technical Support Engineer joining a successful and rapidly growing global company, who can offer you structured progression opportunities and flexible benefits? Are you passionate about Ecological Transformation and being a part of making a change to the planet?

If so, we have a fantastic opportunity to join our leading, well respected water technologies company, where you will play a pivotal role in being responsible for providing technical support to engineering and commercial. The ideal person will have extensive knowledge and experience of the company products, applications and markets. We are committed to ensure you have the best experience possible and take your career to the next level!

What you will be doing:

Technical Support (2nd Level Support) - Relating to the technical support of technology and support products. Receive and manage requests from internal and external stakeholders.
Documentation - Support the creation of all documentation related to the execution of service delivery activities including work instructions and service delivery plans.
Technical Bulletins - Produce and share with related members and maintain a distribution record of the information shared.
Technology Development - Collect and create new ideas for the use of cutting edge technology to improve current and implement new service methods, digital tools and approaches to learning.
Services projects - Support and coordinate the preparation of all necessary documentation and materials needed to deliver Services (Service acceptance criteria, service delivery plans, drawings, manuals).

What we need from you:

Excellent communication skills with previous client facing experience.
Attention to detail and to be concise and thorough in documentation.
Be punctual and presentable and have extensive knowledge and experience of the company products, applications markets.
Water Chemistry.
Experience and knowledge of water technologies
Ion Exchange
Reverse Osmosis
Continuous Electro-Deionisation

Package:

Salary dependant on experience
Home-based - Nationwide (with frequent travelling to visit sites)
Permanent, Full-time, 37 hours
25 days annual leave
Company vehicle + Fuel card
Comprehensive pension scheme