IT Support Analyst

Job Title: ICT Analyst - InvestNI

Location:

Bedford Street, Belfast (Hybrid Working Available)Salary: £35,560 - £36,783 per annum + £3713 ICT AllowanceAbout Invest NI: Invest NI is a dynamic organisation committed to driving digital technology advancements across all business areas. Their Internal Operations Division is at the forefront of this mission, consisting of four core teams: Procurement, Information Governance, Information Communication Technology, and Projects Office. They are dedicated to continuous improvement and enhancing interactions with our customers through our ambitious Digital Technology Roadmap.About the Role:They are seeking three talented ICT Analysts to join their Internal Operations Division.As an ICT Analyst within this Operations Team, you will play a crucial role in supporting the hybrid cloud infrastructure, providing technical support, and driving digital transformation initiatives.Key Responsibilities:

• Support Local and Wide Area Networks, including VPNs.
• Install and support on-premise and Azure Microsoft Active Directory server infrastructure.
• Administer Microsoft Exchange (on-premise and online) and SQL Server.
• Configure and support SAN and data backup systems.
• Manage data comms, telecoms, and network infrastructure.
• Configure and support firewalls and security appliances, including intrusion and network monitoring.
• Monitor networks, troubleshoot issues, and resolve problems.
• Support telephony systems, including fixed, mobile, and VOIP.
• Implement and support disaster recovery environments.
• Provide first, second, and third line support across a broad range of ICT services.
• Manage projects to evaluate and implement new infrastructure technologies.
• Procure hardware, software, and services for small to medium-sized systems.
• Deliver ICT best practices and high-level customer service to all Invest NI staff.

Selection Criteria:Candidates must demonstrate recent experience (within the past eight years) in the following areas:

• Understanding of modern IT infrastructure, including Active Directory Services, LAN, WAN, and Microsoft operating systems.
• Configuration and support of hybrid cloud infrastructure, including Azure and/or M365.
• Diagnosing and resolving complex problems in a hybrid environment, managing service desk tickets, and providing on-site and remote support.
• Experience in two of the following areas:
• Supporting enterprise-level network security technologies.
• Automation of deployment, management, and configuration of operating systems and applications using SCCM and/or Intune.
• Configuration and support of Microsoft 365, including Exchange, Teams, and Defender.
• Supporting Microsoft Hosting Server solutions, including Hyper-V and Windows Clusters.
• Managing and supporting a Windows 10 or 11 client environment in a Hybrid Azure AD joined environment.

Benefits Package:

• Pension:Access to an attractive pension scheme.
• Holidays:25 days annual leave + 12 Public and Privilege holidays.
• Flexible Working:Work flexibly between 7am and 7pm, with the option to take up to 3 flexi days per month.
• Learning and Development:Invest NI is committed to staff development, offering on-the-job training, external training, and further education opportunities.

Why Join Invest NI?

• Be part of a forward-thinking organisation driving digital transformation.
• Work in a hybrid environment with the flexibility to work remotely.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.

Apply Now:Ready to make an impact? Apply now to join Invest NI by contacting me on and be part of our innovative team driving digital technology advancements.

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