The Facilities and Compliance Manager - Operations will oversee and manage operational tasks related tomaintenance, compliance, and health and safety across B&B Hotels UK. Reporting to the Head of Operations for the UK and collaborating with the Head of Construction, this role will also support projects for hotel openings, conversions and ongoing maintenance capex projects. The role includes a strong focus on maintenance systems, procurement, supplier management, and ensuring efficient and cost-effective operations across the hotel portfolio.

Maintenance Management

Oversee daily reactive and proactive maintenance activities across the hotel portfolio, ensuring prompt resolution of issues.

Main point of contact for onsite teams and hotel management with technical guidance and

troubleshooting.

Coordinate and manage external technicians, contractors, and suppliers to maintain high-quality

service standards.

Conduct regular property inspections to identify maintenance needs and prioritise tasks.

Ensure all maintenance records are accurate, up-to-date, and logged within company systems and

portals.

Company & group project responsibilities, with an active role in developing company procedures, systems and ways of working.

Compliance and Health & Safety

Monitor and ensure all properties comply with statutory regulations, including health and safety, fire safety, and environmental requirements.

Track and manage compliance registry items such as certifications, risk assessments, and periodic

inspections.

Work with onsite teams to address compliance gaps and implement corrective actions.

Oversee health and safety policies and training programs in collaboration with relevant departments.

Maintain and review contract schedules for compliance-related tasks and planned preventative

maintenance (PPM).

Procurement and Supplier Management

Develop and manage contract schedules to ensure high-quality service delivery and compliance across

key maintenance areas, including electrical, plumbing, mechanical, and heating systems.

Negotiate contracts to secure service for ongoing and reactive maintenance needs, operating within

budget constraints and obtain best price.

Set up detailed Service Level Agreements (SLAs) to define performance expectations for key

maintenance suppliers.

Build and maintain a database of approved suppliers and monitor their performance to ensure reliability

and cost-efficiency.

Manage relationships with contractors and resolve service-related issues promptly to minimise

operational disruptions.

Hotel Openings, Transitions and Conversions

Collaborate with the Head of Construction to support new hotel openings, conversions and ongoing maintenance capex projects.

Provide operational guidance during pre-opening and post-opening phases to ensure facilities and

compliance readiness.

Assist in setting up maintenance systems, supplier contracts, and SLAs for new properties.

Conduct facility assessments during transitions and oversee maintenance adjustments required for

conversions.

Property Audits and Reviews

Conduct regular audits to assess maintenance, compliance, and health and safety standards across

properties.

Produce detailed audit reports with actionable recommendations and collaborate with hotel teams to implement improvements.

Supervisor and monitor the progress of action plans to ensure continuous improvement across the

portfolio.

Qualifications and Expertise

Technical Knowledge: In-depth understanding of maintenance operations and compliance requirements.

Strategic Thinking: Proactively plan and execute efficient maintenance and compliance processes

across the portfolio.

Collaboration: Work effectively with internal departments and external partners to achieve shared

goals.

Problem-Solving: Anticipate and resolve maintenance and compliance issues efficiently to minimize downtime.

Attention to Detail: Ensure accurate records, effective SLAs, and actionable audit reports.

Communication Skills: Ability to convey technical and operational information clearly to diverse teams and stakeholders.

System Proficiency: Experience using digital platforms for record-keeping, procurement, and project management.

Procurement Expertise: Strong ability to negotiate contracts, secure competitive pricing, and establish SLAs for essential services such as electrical, plumbing, mechanical, and heating maintenance.

Experience

Proven experience in facilities management, compliance, or operations, ideally within the hospitality or property management sector.
Demonstrated expertise in procurement and supplier management, including negotiating contracts and setting up SLAs.
Strong understanding of statutory compliance, including health and safety, fire safety, and environmental standards.
Experience managing maintenance activities across multiple sites and supporting new property openings or transitions.
Relevant certifications (e.g., NEBOSH, IOSH, or equivalent) are advantageous.

Personal Skills

? Leadership strength

? Good communicator, confident demeanour

? Service oriented mindset

? A high degree of teamwork and communication skills as well as service orientation

? Analytical and solution-oriented way of working