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The Role
We are looking for a Group Operations Manager (FTC 12 months) to support our busy Regulatory team, which is based in our Southampton, Cardiff and Reading offices. The successful candidate may be based at any of those offices. We will consider a flexible working pattern for this role.
The successful candidate will be supporting the whole team, and working closely with case managers, advocates and paralegals on regulatory matters.
The role will comprise of:
Business Group Administration
- Coordination of weekly team meeting (room bookings, agendas, minutes)
- Organising File & WIP Reviews
- Booking internal and external events
- Organising work experience weeks
- Booking travel
- Drafting expense claims
- Aged debt/WIP reports
- Professional Indemnity Insurance renewal
- Coordination of appraisals
- Completing monthly client reports
- Ad hoc administrative duties as required
Business Development
- Updating the team meeting BD / New Instructions spreadsheet
- Coordination of L500/Chambers submissions
- Organising and booking lunch / dinner for Networking / BD
- Assisting with BD initiatives
- Providing admin support for bids and tenders
- Managing areas of focus and following up specific actions
- Managing professional memberships
Team Management
- Managing the administration team including distribution of work and line management of the individuals
- Point of contact for all group members for queries relating to billing, financial matters, time recording, targets etc.
- Onboarding new team members, liaising with IT and HR regarding starting requirements and providing financial training for new starters
- Monitoring and ensuring achievement of compliance requirements (SMRs, file reviews etc.)
- Assisting Partners with client specific operational tasks including production of MI reports and dashboards
- Completion of more complicated financial tasks such as billing and associated reports
- Providing technology and process support by liaising with the Senior Leadership Team and IT/Finance regarding best processes for billing, MI production, CMS and other projects as required
- Updating and maintaining guides and resource documents to ensure consistent practices
- Attending Senior Leadership Team meetings weekly. Circulating figures in advance of the meeting and any action points afterwards
- Assisting with the operational management of the Business Group and working closely with the Business Group Head
- Ad hoc tasks as required by Business Group Head and Senior Leadership Team
Skills / Experience Required
- Highly organised, accurate and strong attention to detail
- A minimum of 5 years relevant experience
- Previous professional services experience and risk awareness
- Adaptable, flexible and ability to multi-task
- Solid relevant technical expertise
- Dedication, determination and loyalty to colleagues, clients and communities
- Collegiate and team-playing approach
- Relationship-driven and people oriented
- Excellent interpersonal skills and an ability to work with Partners and staff across the team
- Able to work productively with people at all levels and work as part of a team
- Able to engage fully with our clients and other professional and organisation contacts to provide an excellent service
- A working knowledge of financial management and accounts and marketing and business development
- Capable of managing a varied and demanding workload and ability to prioritise
- Proactive and positive 'can do' attitude
- Strong sense of customer service
- Relishes taking responsibility and acting on own initiative
- Able to recommend process improvements
- Confidentiality and discretion are fundamental
- Approachable
- Good communication (oral and written) and telephone skills
- Good organisational skills
- IT literate and ability to adapt to new technologies and systems
- Intermediate in use of Word, Outlook and Excel, Teams, Zoom
How to Apply
Please apply with a copy of your CV and cover note to explain your interests in the role.
Please also confirm your salary expectations.
Interviews: The interview process will start as soon as suitable candidates have been identified. We will notify you in advance if you are required to carry out a drafting exercise/skills test as part of the interview process.
Your personal data will be processed in line with our applicant privacy policy which explains how we treat your data.
Please note that we are currently only accepting CVs from direct applicants.
