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Duration: 6 months
Rate: £550 (Inside of IR35)
Interview: 2 stage
Location: Remote
Start Date: ASAP
Candidates must have GDS Experience
Key Responsibilities
- Plan, design, and conduct user research activities to understand user needs, behaviors, and motivations.
- Conduct qualitative and quantitative research, including usability testing, interviews, surveys, and focus groups.
- Work within GDS guidelines to ensure user research aligns with service standards.
- Analyse research findings and present actionable insights to stakeholders.
- Collaborate with multidisciplinary teams to ensure user needs are Embedded in service and product development.
- Advocate for accessibility and inclusivity in digital services.
- Use data-driven insights to iterate and improve digital services.
- Communicate research findings in clear, concise, and compelling ways to both technical and non-technical audiences.
- Contribute to the wider user research community within the government digital sector.
Essential Skills & Experience
- Proven experience as a User Researcher working within GDS frameworks.
- Strong knowledge of UK Government Service Standard and GDS assessment process.
- Experience conducting a range of user research methods, including usability testing, contextual inquiries, and accessibility testing.
- Ability to translate research findings into actionable insights.
- Strong stakeholder management and communication skills.
- Familiarity with agile delivery methods and working within multidisciplinary teams.
- Experience using tools such as Optimal Workshop, Lookback, Miro, or similar research and collaboration tools.
- Understanding of accessibility and inclusive design principles.
Desirable Skills
- Previous experience in central government, public sector, or regulated industries.
- Understanding of service design principles and how they integrate with user research.
- Experience working with data analysts, business analysts, and developers to align research insights with data-driven decision-making.
- Knowledge of UX/UI design processes and tools such as Figma.
Why Join Us?
- Opportunity to work on high-impact government digital services.
- Competitive daily rate.
- Flexible working arrangements.
- Collaborative and supportive team environment
