People Services Team Leader

Initially a 12 month contract with the opportunity to become permanent, this is a lovely role in a vibrant People Services Team. This fast-growing and award winning financial services organisation is looking for a People Services Team Leader to help them deliver exceptional support to approximately 4,000 colleagues and managers across the organisation. If you thrive in a fast-paced environment where no two days are the same, this is the opportunity for you!

About the Role:

As a People Services Team Leader, you will lead a dedicated team, focusing on driving excellence in customer service and ensuring a positive colleague experience. You'll lead, motivate, and develop your team while handling a high volume of work efficiently. This role requires strong multitasking and prioritization skills to ensure high-quality service delivery.

Key Responsibilities:

• Lead and manage a small team, ensuring tasks are completed efficiently and accurately in line with Service Level Agreements (SLAs).
• Drive excellent customer service through various channels, promptly resolving queries.
• Organise and coordinate daily tasks for your team, balancing workloads across activities.
• Ensure quality in all communications and adherence to data protection regulations.
• Implement continuous improvement initiatives, maximizing the use of technology.
• Collaborate with the wider People team to enhance employee engagement and support.
• Oversee people administration related to acquisitions and administer key company benefits.

Skills and Experience:

• Proven leadership experience in a customer service-oriented environment.
• Strong organisational skills to plan, delegate, and prioritize in a high-volume setting.
• Excellent problem-solving abilities with a proactive approach to improvements.
• Attention to detail in managing people data and communications.
• CIPD Level 3 qualification would be ideal

You will be joining a supportive and inclusive culture and inaddition to a competitive salary, they offer:

• Competitive holiday allowance with the option to buy additional days.
• Death in Service benefit (x4 salary).
• Company pension scheme and generous parental leave.
• Flexible benefits package and discounts on various services and products.
• Comprehensive learning and development opportunities.
• Commitment to environmental sustainability and community support.

Submit your application today and take the next step in your career.