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Responsibilities:
- * Provides support for software, hardware and networking support for desktops, laptops and servers
- * Provides maintenance and support on legacy products
- * May Provides Support for Enterprise Products
- * Performs disk replacement on enterprise storage products
- * Installs and maintains PCs and associated software, networks, servers and peripherals
- * Supports network products from operational and maintenance perspectives
- * Performs installs, moves, adds and changes as required
- * Tests and certifies PCs, networks, servers and client approved application
- s * Provides follow-up on problems or escalation.
- * Maintains a high degree of professionalism in actions, demeanor and dress
- * Insures customer satisfaction throughout the service delivery transaction.
- * Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Requirements:
High school degree required
* 6 months to 1-year hands on technical experience
* Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
*Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
*A+ certification a plus
* Specific Manufacturer certification as required. I, i.e. EMC, Dell, Cisco, Microsoft, Apple, COMPTIA, and NETWORKPLUS * Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, COMPTIA, and NETWORKPLUS
* Troubleshooting software and hardware problems
* Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
* Ability to test and certify PC, networks, servers and client approved software applications and associated peripherals
* Knowledge of client specific internal procedures and service delivery requirements
* Excellent analytical and client communication skills
* Client and/or governmental clearance may be required
*Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix
*Police or criminal background verification may be required
