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We are seeking a passionate and experienced Service Manager to join our clients dynamic team in Burwell, Cambridgeshire This is an exciting opportunity for someone who thrives in a fast-paced environment and is eager to enhance service standards while ensuring product satisfaction for end users across the UK.
This role offers you the chance to make a real impact within a supportive and innovative company. You will be at the forefront of enhancing customer relations, managing a talented team, and contributing to the evolution of service offerings.
If you're confident, articulate, and ready to embrace this challenge, we want to hear from you!
Salary: £40,280 -A company vehicle provided
As a Service Manager, you will lead a team of five mobile service engineers and internal technicians, cultivating a collaborative and high-performing work environment. While the position is primarily office-based, you'll have the chance to travel occasionally, allowing you to engage with a diverse client base.
What You'll Do:
- Lead and Inspire: Manage and motivate your team to deliver exceptional service and support.
- Drive Growth: Ensure maintenance and service contracts are adhered to and contribute to expanding our service contract business.
- Financial Acumen: Take charge of financial management and budget control within the workshop, identifying opportunities for new business growth.
- Optimize Efficiency: Continuously seek ways to improve the productivity of engineers and overall service delivery.
- Customer Commitment: Deliver on the Service Level Agreements, ensuring high-quality support and resolution of technical issues in collaboration with the Technical department.
- Develop Talent: Work closely with our training manager to supervise and develop apprentice staff, fostering continuous learning across the team.
- Technical Expertise: Provide end users with initial technical advice on warranty, service schedules, and maintenance best practices.
The skills needed:
- Technical knowledge of engines, hydraulics, and electrics.
- Strong commercial awareness to drive the service business forward.
- Excellent communication skills, both written and verbal.
- Proven organisational and administrative capabilities.
- Analytical and problem-solving prowess with a proactive approach to challenges.
- Proficiency in Microsoft Office.
**Apply Today** Become part of a team that values excellence, teamwork, and the drive to provide top-notch service!
Thank you for your interest in this vacancy, which is being advertised by?Siamo Bedford,?who are acting as an employment agency / business.
One of our Recruitment Specialists will now review your application. Due to the high volume of applications?Siamo Recruitment?receive, it is with regret we are unable to respond to all candidates directly.
