Retail Service Manager

Salary: £30,000 to 34,000

Start Date: ASAP

We are seeking a highly motivated and experienced Retail Services Manager to oversee and manage our retail services at Cancel Specialist Hospital. This role requires a proactive individual dedicated to maintaining high standards in service, training, and overall departmental operations.

Key Responsibilities:

Oversee and manage all retail services within the hospital.
Assist and support the Contract Manager with training, Food Safety, and Health & Safety protocols for the entire department.
Support the recruitment and retention of staff in accordance with Trust policies.
Ensure all retail areas are clean, fully stocked, and have correct labelling and menus.
Ensure the right people are in the right place at the right time.
Be available to assist during busy times.
Reduce retail food wastage.
Order provisions for retail services.
Audit retail meal services for breakfast, lunch, and supper.
Gather and respond to feedback from customers regarding catering services.
Administer and oversee daily operations of retail services.
In the absence of the Retail Supervisor, check daily cleaning schedules throughout the retail department.
Hold daily team meetings with the Supervisor, and weekly meetings with the retail services staff, documenting discussion points such as Health & Safety, retail promotions, Elior News, sales, and costs.
Collate wastage sheets and totals.

Qualifications:

Proven experience in a retail management role, preferably within a hospital or healthcare setting.
Strong knowledge of food safety and health & safety regulations.
Excellent organizational and communication skills.
Ability to multitask and manage time effectively.
Leadership skills with the ability to train and motivate staff

if you are interested in this role please call Carolyne for further detaiils on 01865 728362

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.