Job Title: Housing Officer
Department: The Economy Department
Reports to: Housing Manager
Location: Hammersmith & Fulham
This role will be a fully onsite/Office based role
Locaiton: Hammersmith and Fulham

Join Us in Transforming Communities with Hammersmith & Fulham Council

Are you passionate about creating safe, thriving neighbourhoods? Do you have the drive to empower residents and improve lives? Were thrilled to partner with Hammersmith & Fulham Council, one of Londons most dynamic boroughs, to find a Housing Officer who will play a pivotal role in shaping vibrant communities where people truly want to live.
This isnt just another Housing Officer role its your chance to make a meaningful impact. With a strong focus on innovation, collaboration, and resident empowerment, youll be at the heart of a team committed to excellence in housing and neighbourhood management.
Hammersmith & Fulham is a borough that leads with ambition, diversity, and opportunity. From its iconic landmarks to its strong community networks, the area is brimming with potential and you can be part of its transformation.

Why Join Us?

Collaborative Innovation: Work with passionate teams and stakeholders to create sustainable, people-focused housing solutions.
Impact at Scale: Manage and shape a neighbourhood, fostering safety, satisfaction, and pride among residents.
Professional Growth: Gain invaluable experience in housing management while developing expertise in legislation, safeguarding, and community engagement.
Meaningful Work: Every decision you make helps improve lives and supports the Council's mission to build thriving communities.

What Youll Do

As a Housing Officer, you will:
Champion Residents Needs: Build strong relationships with residents, addressing their housing concerns and empowering them to sustain their tenancies.
Ensure Tenancy Compliance: Manage tenancies, leases, and licences within your patch, taking action to address breaches, illegal sub-letting, or anti-social behaviour.
Promote Safety: Identify and report fire safety risks, provide advice, and collaborate with internal teams to reduce hazards.
Lead Tenancy Audits: Visit homes to gather intelligence and ensure our housing stock meets the needs of our communities.
Resolve Issues Swiftly: Tackle complaints, tenancy changes, and disputes with professionalism, compassion, and adherence to housing law.
Make a Real Difference: Support vulnerable residents, respond to emergencies, and play a critical role in safeguarding their wellbeing.

About You

Were looking for a dynamic individual who:
Thrives on building connections and delivering exceptional customer service.
Brings a deep understanding of housing legislation, tenancy management, and estate best practices.
Excels at problem-solving, handling complex cases, and working collaboratively with stakeholders.
Demonstrates a strong commitment to equality, safeguarding, and making a positive impact in communities.
Is agile and responsive, with the flexibility to handle out-of-hours emergencies when needed.
Your Skills & Expertise
Comprehensive knowledge of housing law and policies.
Outstanding communication and relationship-building abilities.
Experience in managing tenancies, addressing breaches, and taking legal action when required.
Competence in IT systems and data management, ensuring confidentiality and efficiency.
A proactive, resilient, and adaptable approach to challenges.
Perks of the Role
A competitive salary within the PO1 grade.
Opportunities for ongoing training and development.
The chance to work in one of Londons most vibrant and ambitious boroughs.
A supportive team environment that values innovation and collaboration.

Ready to Make a Difference?

If youre ready to take on a unique role where every day brings new challenges and opportunities, wed love to hear from you! Be part of a forward-thinking team thats redefining housing services in Hammersmith & Fulham.

Apply today and help us build a borough where everyone feels proud to call home!