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Key Responsibilities:
Provide application configuration and maintenance on ERP (Oracle eBusiness
Suite)
Delivering support to business users by investigating and resolving application errors, data
discrepancies and queries and escalating to Oracle where required.
Working with other team members and company departments to ensure the integrity of the
system is maintained by liaising with appropriate vendors, users and the IT Team.
Receive, and prioritize requests for support using the IT ticketing system, provide 2nd and 3rd
line support for Oracle eBusiness Suite and associated applications.
Progress changes and enhancements following change management principles through the
development cycle, including execution and documentation of testing, documentation of
procedures and user support.
Monitor applications, record problems and identify performance trends. Where appropriate,
take corrective action to improve performance and to avoid problems arising.
Support the Business Transformation team in the implementation of new business application
software or new releases of existing business software.
Participate in project meetings by providing expertise and guidance in selecting appropriate
solutions. Provide progress and raise issues to be resolved, and report progress on a regular
basis
Perform ad hoc duties as required
