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We're seeking a highly skilled contractor to lead the transformation of our ServiceNow content capabilities. You'll play a pivotal role in driving best practices, enabling self-service operations, and empowering knowledge-sharing communities.
Duration: 6 month contract - likely extension.
Rate: c. £600 per day (outside IR35)
Location: Remote
Your Skills & Expertise:
- Advanced expertise in ServiceNow Content Management and CSM modules.
- Hands-on experience managing diverse content types.
- Proven track record in structuring ServiceNow content repositories.
- Search optimisation expertise and analytics-driven decision-making.
- A team player who thrives in cross-functional environments.
- Excellent written and verbal skills for liaising with both technical and non-technical stakeholders.
About The Role:
- Drive the evolution of ServiceNow plug-ins such as Content Calendar and Content Matrix.
- Champion the transition to a self-service model, leveraging analytics to enhance efficiency.
- Build and maintain the My Hub general knowledge base, ensuring high-quality, actionable content.
- Foster engagement through content schedules, daily moderation, and support escalation.
- Create user guides, training materials, and demo videos tailored to ServiceNow content management.
- Design onboarding and capability-building programmes for content contributors.
Ready to make an impact?
Apply now and take the lead in shaping the future of our ServiceNow content.
