Income Officer

apex resources limited

Posted 2 days ago, valid for a month

£21 - £24 per hour

Full Time

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Responsibilities:

To manage and monitor residents accounts and to recover outstanding money in accordance with policies and procedures.
To provide advice and assistance to residents on all relevant benefit and debt issues
To represent the company in court at possession hearings and at evictions where relevant.
To ensure IT systems are regularly updated and effective manual record systems are maintained.
To liaise with relevant external stakeholders (County Courts and Local Authorities) to enhance performance and ensure compliance with Service Level Agreements are met
To work as part of the income team to ensure individual and team targets are met and that KPIs are achieved

Experience/Qualifications

Experience of providing advice on housing, welfare benefits and/or rent arrears.
Debt collection/credit control environment and fully conversant with court protocols and the relevant legislation.
Extensive experience of working in a customer- focused (including financial and accounting) environment, using computerised, data based systems.