Receptionist/Switchboard Operator

My client, a leading London Law Firm are looking to recruit a receptionist/switchboard operator.

Duties and Responsibilities Objectives

Efficient Call and Visitor Management: Promptly and accurately handle incoming calls and direct visitors to the appropriate resources.

High-Quality Customer Service: Provide exceptional service to clients and visitors, maintaining a professional and welcoming environment.

Comprehensive Administrative Support: Manage bookings, meeting rooms, daily post, travel arrangements, and other administrative tasks efficiently.

Effective Communication and Coordination: Ensure timely and clear communication, liaising with internal and external parties to support smooth office operations.

Key Expectations Efficient Call Management

Receive and screen incoming calls promptly and professionally.

Direct calls to the appropriate department or individual accurately.

Utilise interviewing skills to assess caller needs and connect them with the appropriate resources within the firm. High Standard of Customer Service

Provide consistently excellent customer service to clients and visitors.

Represent the firms brand and service offerings effectively.

Handle all interactions sensitively and professionally. Visitor Interaction

Greet and assist visitors and clients in a friendly and professional manner.

Ensure a welcoming and professional reception area.

Administrative Support

Administer bookings and organise meeting rooms efficiently.

Manage daily post and handle courier bookings.

Book travel and taxis as required. Message and Communication Management:

Screen and handle all incoming telephone calls, ensuring messages are delivered promptly.

Liaise with building management, internal and external maintenance, and service providers. Office Support:

Support over 250 employees, including Fee-Earners, Management, and Partners.

Manage new enquiries and process them through the customer relationship management system.

Assist with diary management and other administrative tasks as needed.

By achieving these objectives, the Switchboard Operator / Receptionist ensures smooth and professional communication within the firm and enhances the overall client experience.