Switchboard Operator - Nights | up to 6 months | Sussex | Band 3

We are working with a NHS Organisation who are seeking a professional and responsive individual to join their Switchboard Services team on a temporary basis of up to 6 months. As a Switchboard Operator, you will be responsible for answering all incoming and internal calls to the Trust in a professional manner, ensuring requests are dealt with efficiently. You will play a crucial role in maintaining good communication and working relationships with colleagues and other Trust staff.

Responsibilities

Answer all incoming and internal calls promptly and professionally
Operate Emergency Procedures, including Cardiac Arrest, Fire, and Major Incident Plan
Order taxis for out-of-hours hospital staff
Maintain communication and working relationships with colleagues and other Trust staff
Comply with departmental procedures to ensure accurate and consistent service
Make recommendations to decision makers regarding relevant policies or services
Respond effectively to alarms monitored within Switchboard Services
Manage maintenance and replacement of equipment and keys
Report faults and defects to the appropriate team/provider
Deal with 'On-Call', 'Wake-Up Calls', and other contact arrangements
Maintain accurate recording documentation and issue/receipt of equipment and keys
Issue bleeps and pagers according to procedure and update the directory of holders
Carry out implementation of administrative requirements to improve operational efficiency
Attend all required training and participate in Trust appraisal scheme
Identify and report equipment failures and recognised cost-saving opportunities
Support patient care delivery with a focus on Patient First practices
Attend mandatory training updates and undertake necessary training for personal development

Experience

Experience in using a switchboard is advantageous but not essential
Ability to maintain professionalism and responsiveness in a fast-paced environment
Strong communication and interpersonal skills
Ability to follow procedures accurately and efficiently
Willingness to participate in training and development opportunities

This role is for night shifts only (22:00 - 08:00) and up to 40 hours per week. You will need to be flexible and immediately available.

For more information please contact Tanya Lavictoire.