Back to search
Company description:
DSV – Global transport and logisticsDSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.Read more at www.dsv.com
Job description:
Job Description
-
Liaise with customer via email and phone.
-
Liaise with 3rd party carriers
-
Any operational problems or order queries must be resolved efficiently, and corrective action put in place to avoid repeat incidents
-
Respond in a correct and timely manner to all customer complaints and service failures
-
To produce customer stock reports within the agreed timelines
-
To ensure our internal KPI’s are maintained to a satisfactory level
Work Experience: This position will be most appropriate to candidates with 1 to 2 years administrative/customer service experience. Internal systems training will be provided as appropriate.
Skills Required:
-
Proficient in Microsoft Excel
-
Strong communication and customer service skills
-
Excellent problem-solving ability
-
Sound Administrative skills
-
Good interpersonal skills
-
Excellent communication/telephone skills
-
Ability to pick up new systems quickly
-
Ability to multi-task where required
-
Ability to work on own initiative
We offer:
· Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
· Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. For further details on how DSV is working towards these targets, please see here.
· Be part of a company that has strong company values, to find out more about DSV, including our Values, click here.
· In addition, we can offer access to a selection of employee benefits, such as:
o Enhanced Annual Leave Entitlement from your start, which increases with length of service.
o Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
o Salary Sacrifice Cycle Scheme
o WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
o LifeWorks app for access to cashback and discounts on high street and online brands.
o Life Insurance and which includes access to expert probate support.
o Eyecare Voucher Scheme
