Community, Participation and Volunteering Manager

We have a rare opportunity for a Community, Participation and Volunteering Manager to join our team. This highly strategic role will play an important part within the portfolio’s Leadership Team, supporting the General Manager across the portfolio with priority aspects of community engagement and participation. You’ll do this by sharing key messages, information and decision making at the right time in the right way to keep key collaborators and everyone who loves to visit locally involved and engaged in what’s happening. As well as ensuring our onsite team are fully engaged and involved with our projects, our ways of working and the impact of the work we do with the local community.

Contract: Fixed Term – 2 Years

Internally you will be known as 'Volunteering & Community Manager'

Reporting to the General Manager, you'll be part of the Property Leadership Team as one of seven departmental leads. The Northumberland Coast’s importance for wildlife and as a tourist destination is becoming increasingly recognised. However, importantly, it's also a place where people live and work, many of whose lives are intimately entwined with our work. You'll be a member of a dynamic team working across this portfolio, rising to these challenges daily.

Conservation and visitor experience are at the heart of everything we do to enable us to look after these special places for ever, for everyone. We must ensure we keep everyone informed of this. Where there is scope, collaborators in our local community and beyond, should be able to participate in the decisions that impact them regarding our shared futures. This is where you’ll come in on a day-to-day basis.

You’ll develop and lead on all strategic aims and plans related to working with collaborators in our communities, with the support of our Visitor Operations Managers, Countryside Managers and Project Managers.

You’ll also use your strong people skills to establish effective working relationships with property colleagues, as well as with our partners and collaborators in communities across the Northumberland Coast & Hadrian’s Wall Country.

You can view the full role profile and role profile context for this role in the documents attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. 

• Ability to advise the General Manager to set the direction for community and participation work for the property business plan
• Confidence to offer expert advice to the Property Leadership Team for community and participation work
• A collaborative team player, who can also work on their own initiative
• Effective time management skills with the ability to independently manage their own workload
• A solutions-focused approach
• Experience in leading and developing staff and volunteers, building their confidence & capabilities in key strategic areas
• Strong relationship management skills with the ability to adapt their communication style for a range of internal and external collaborators

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.