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Applications Support Team Leader
Application Support - Customer Platforms, Websites, Ecommerce, Booking Platforms
Hampshire, 3 days a week onsite
Umbrella contract
Start ASAP for 6 months
We are looking for an experienced Applications Support Team Leader to join our dynamic B2C client based in Hampshire. If you are passionate about delivering exceptional support for customer-facing applications such as websites, eCommerce platforms, and booking portals, and have a proven track record of managing teams in a fast-paced environment, we want to hear from you.
Key Responsibilities:
- Lead and mentor a team of Application Support Analysts, ensuring efficient and effective resolution of incidents and service requests.
- Manage day-to-day support operations for customer applications, including websites, eCommerce platforms, and booking portals.
- Work closely with cross-functional teams including Development, Infrastructure, and Customer Service to ensure smooth operations and swift resolution of technical issues.
- Oversee and improve application monitoring, troubleshooting, and incident management processes.
- Identify opportunities for process improvement and system optimization to enhance customer experience and reduce support incidents.
- Provide technical guidance to your team, ensuring they are equipped with the knowledge and tools needed to succeed.
- Communicate effectively with stakeholders, providing regular updates on system performance and support metrics.
- Collaborate with the internal IT and external vendor teams to ensure system changes and new features are thoroughly tested and deployed smoothly.
This is a maternity cover for an initial 6 month period but could extend to 9 or 12 months. The client is looking for someone who has supported customer applications and managed teams in the past. A great opportunity to join a client experiencing significant transformation!
Application Support - Customer Platforms, Websites, Ecommerce, Booking Platforms
Applications Support Team Lead
