Customer Service & Parts Coordinator

Are you ready to grow your career in a thriving agricultural environment where customer service meets technical expertise?

We’re seeking a Customer Service & Parts Coordinator to join our client’s service operations team. This role is perfect for someone with a passion for agriculture and an understanding of farming equipment. If you enjoy combining hands-on work with technical know-how, we’d love to hear from you!

As the Customer Service & Parts Coordinator, you’ll play a vital role in supporting farmers and agricultural businesses by ensuring they receive the right parts and expert advice to keep their operations running smoothly.

Your day-to-day responsibilities will include:

• Delivering top-tier customer service through telephone, email, and in-person interactions, with a focus on understanding agricultural needs.
• Managing customer orders and handling sales administration efficiently.
• Advising customers on technical queries related to farming machinery and equipment, helping them find tailored solutions.
• Keeping customers informed on order statuses and technical queries to minimise downtime.
• Monitoring stock levels and replenishing spare parts critical to farming operations.
• Overseeing spare parts inventory, managing goods-in processes, and maintaining reception duties.
• Accurately picking and dispatching parts to meet farmers' urgent requirements.

To thrive in this role, you’ll bring:

• A background in agricultural engineering, farming machinery, manufacturing equipment, or a related field.
• Proven experience in parts or stores administration, ideally within the farming or agricultural sector.
• Strong communication skills to deliver exceptional customer service across various channels.
• A hands-on, proactive approach to work, along with IT literacy.
• Excellent attention to detail and a willingness to learn new skills.

As a Customer Service & Parts Coordinator, you’ll be part of a dedicated and supportive team in a fast-paced, rewarding environment where your expertise helps drive success in the agricultural industry.

If you’re ready to bring your skills to a role that plays a crucial part in supporting the farming community, apply today and take the next step in your career!

If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We value your interest and encourage you to apply for future opportunities with us.