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Resident Liaison Officer - Housing
Alton, Hampshire
12 month contract
Monday - Friday
25,000 - 33,000 per annum
Must have Driving Licence and Social Housing Experience
Daniel Owen are proud to be representing a well-known company based in the Alton, Hampshire area who are looking for a highly skilled Resident Liaison Officer - Housing to join their team.
They are looking for an experienced Resident Liaison Officer - Housing who are able to erve as the primary point of contact between residents, project stakeholders, and the construction team.
The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.
Description of the Role:
To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction.
Key Responsibilities:
- Log any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome
- To attend meetings or provide services outside the usual working hours as agreed and if required, liaising with other departments
- To deliver agreed targets within the service area, with support from Project Manager
- Assist in keeping manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary.
- Communicating with residents / client throughout works program
- To promote value for money and continuous improvement within the service area.
- Promote a safeguarding culture within the company
- Liaise closely with Project Manager and Site Manager to assist in the smooth running of the assigned project
- Highlight any possible breaches of Health & Safety or unsafe working practices
- Liaise with the various sections within the project department to help improve KPI's.
- Comply with the lone working procedure and ensure the Resident Liaison Officers are complying to our lone working procedure
- Good communication skills; must be able to communicate very confidently both verbally and in writing
