Helpdesk Mortgage Advisor

Connections The Recruitment Specialists

Posted 14 hours ago, valid for 19 hours

Altrincham, Cheshire WA14 2HX, England

Full Time

Life Insurance

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Sonic Summary

Connections The Recruitment Specialists is seeking a proactive Mortgage Helpdesk Advisor for a well-established financial services provider in the UK.
Candidates should ideally have experience in financial services, though full training will be provided for the right applicant.
The role involves handling inbound mortgage inquiries, providing accurate information, and offering tailored recommendations to advisers.
The position offers a salary with structured increases of £500 at key milestones, alongside a comprehensive benefits package including life assurance and a pension contribution.
Applicants should be passionate about mortgages and customer service, and will enjoy hybrid working options.

Connections The Recruitment Specialists is proud to partner with a well-established financial services provider, offering Mortgage services to customers across the UK. We are looking for a proactive and customer-focused Mortgage Helpdesk Advisor to join their growing team. While experience in financial services would be a distinct advantage, full training is provided for the right candidate.What You’ll Be Doing:

Handling inbound mortgage enquiries, providing expert guidance and support.
Acting as a subject matter expert on mortgage products, ensuring advisers receive accurate and timely information.
Completing fact-finds and offering tailored recommendations to advisers to help meet their clients' needs.
Answering queries about mortgage solutions, highlighting product benefits, and encouraging engagement with services.

Why Apply?

Professional development – opportunity to gain qualifications such as CeMAP, CeRER, CII
Outstanding benefits package, including:
- Life Assurance (8x salary)
- 7% employer pension contribution
- 27 days holiday (+ ability to purchase 4 additional days)
- +1 wellness day & +0.5 celebration day
- Electric Car Leasing Scheme
- Free car parking
- Regular social events and ongoing staff development
Salary progression – structured increases of £500 at key milestones.
Hybrid working – regular WFH days on Tuesdays, Fridays, and bi-weekly Thursdays.

How to Apply: If you're passionate about mortgages and customer service, we’d love to hear from you!Apply now to take the next step in your career.

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