We are working with a leading utilities company in Hale that are going through a huge period of growth and on the lookout for an ambitious Team manager to join their business! Monday to Friday Contact centre based – Remote for weekend working £32k plus bonus opportunities We have a vacancy for an enthusiastic and focused Team Manager to join our clients busy, vibrant team. The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch! About the role:• Lead a team to meet and exceed business objectives, service targets corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.• Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally.• Manage a team of advisors daily.• Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Operations Manager.Who are we looking for?• Evidence of effective interpersonal, coaching and leadership/supervisory skills.• Previous Team Leading / Managerial experience is essential.• Reporting, Operational and Analytic skills.• Previous experience working in a call centre environment is essential.• Excellent verbal and written communication skills.• Good numeric and verbal reasoning skills.• Effective problem-solving skills.• Performance management skills and experience.• Client/customer management skills
Back to searchCustomer Service Team Manager
Cactus Search
Posted 5 days ago, valid for 20 days
Altrincham, Cheshire WA14 2HX, England
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- We are seeking a Team Manager for a leading utilities company in Hale that is experiencing significant growth.
- This position is remote for weekend work and offers a salary of £32,000 plus bonus opportunities.
- The ideal candidate will have previous team management experience and a strong focus on delivering excellent customer service.
- Key responsibilities include leading a team to meet business objectives and monitoring performance against KPIs.
- Candidates should possess effective leadership skills, experience in a call center environment, and strong communication abilities.
