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Property Client Case Handler
Certain Advantage is hiring for a Property Client Case Handler based in Altrincham. The role is on a permanent basis on a hybrid basis.
The Company
We're working with a business that's a leading legal client based in Altrincham If you're looking to be part of a forward-thinking and supportive law firm that values its people, then this is a great entry level opportunity where you can build a career.
Does this sound like your next career move?
If you're ambitious to grow, this may be your next move.
Are you experienced in Conveyancing?
Are you looking to work for a grown-up company who value work/life balance?
Are you driven by progression within a forward-thinking business?
The Role:
We're looking for an enthusiastic and proactive Property Client Case Handler to support the conveyancing team in providing excellent service to clients. If you thrive in a fast-paced environment and have strong organisational and communication skills, this is the role for you!
Key Responsibilities:
- Handle escalated file issues raised by clients or developers.
- Update the breach log and follow up on outstanding documents for files where the fee earner is no longer with the firm.
- Audit files as requested by developers, clients, or as part of the quarterly performance review process.
- Co-sign files for exchange, ensuring both individual and company files are properly processed.
- Manage historic file requests and inquiries on cases where the original handler has departed, including addressing post-completion issues affecting registration or property sales.
- Maintain the Staff Database with current team details and assigned developers/sites.
- Handle anti-fraud restriction calls.
- Provide cover for the New Build Admin Team Manager.
- Oversee the allocation of tasks in the manager's shared and tech in-boxes.
£30,000-£35,000 DOE plus quarterly bonus. Hybrid available after period of training
The individual
We're looking for people who have :
- Minimum of two year's experience as a case handler with a focus on new build files.
- Proven track record in team management, including effective delegation and performance oversight.
- Solid technical knowledge of new build processes.
- Demonstrated ability to investigate and resolve issues on files.
- Exceptional customer service skills.
- Proficiency in using Proclaim or similar case management software.
- Experience in managing and nurturing relationships with developers.
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you're hunting for a role where you can make an impact and grow your career, we'll work with you to find it.
We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn't for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.
