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Hale, Manchester
12.50
Rotating shifts
Starting Monday 16th December
Our client, a leading broadband company, is seeking Customer Service Advisors to join their expanding team. In this role, you will be the first point of contact for customers, providing support, resolving inquiries, and ensuring an excellent customer experience.
Responsibilities
- Manage inbound calls with professionalism and efficiency.
- Assess and prioritise customer needs to ensure effective resolution.
- Regularly review and respond to customer emails in a timely and accurate manner.
- Handle customer concerns with empathy, ensuring satisfaction while adhering to company protocols.
- Accurately document all customer interactions, inquiries, and resolutions in the company CRM system.
- Work closely with other team members and departments to ensure customer needs are met efficiently.
The candidate
- Exceptional verbal and written communication skills, with the ability to handle challenging situations calmly and professionally.
- A passion for delivering outstanding customer service and creating positive customer experiences.
- Ability to handle inquiries and prioritise tasks in a fast-paced environment.
- Familiarity with CRM systems and computer skills
- Prior experience in a call centre or customer service environment
