Customer service advisor

Cactus Search

Posted 5 days ago, valid for 7 days

Altrincham, Cheshire WA14 2HX, England

Full Time

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Sonic Summary

The role is a hybrid position based in the Hale office, requiring applicants to ensure they can commute there before applying.
Cactus Search is seeking multiple Customer Service Advisors with a focus on customer service, administration, and handling inbound and outbound calls.
The salary for this position is £24,000 plus a monthly bonus and excellent benefits.
Candidates must have at least 6 months of contact center experience to be considered for this role.
Key responsibilities include managing customer interactions, handling inquiries and complaints, and providing feedback on service efficiency.

This role is Hybrid based in the Hale office, please check that you can commute to Hale in advance of application.We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.Cactus Search are currently in partnership with an amazing client who are offering you the following:Salary - £24k + Bonus paid monthly + excellent benefitsMust have at least 6 months Contact centre experienceKey Responsibilities:

Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
Manage all direct customer Interactions
Handle and respond efficiently to all general and order specific direct customer enquiries
Support customers with order status updates and delivery tracking queries
Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
Manage customer complaints and escalate it to the right stakeholders to support resolutions
Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

Previous experience within a Customer Service position is essential
Knowledge of CRM systems
A self-motivated, passionate, and enthusiastic approach to work
Outstanding verbal communication skills
Professional and empathetic approach to resolving issues
Decent I.T skills
Excellent time management

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