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Customer Support Advisor

ACS Recruitment Solutions Ltd
Posted 14 hours ago, valid for 22 days
Location

Altrincham, Cheshire WA15 8RE, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Customer Support/Helpdesk Advisor at a telecommunications company in Hale, Altrincham, offering a salary of £24,000 plus bonuses.
  • Candidates should ideally have previous experience in a customer service or helpdesk role, with a focus on in-depth investigative issues requiring attention to detail.
  • The role involves handling customer queries through various channels, troubleshooting problems, and collaborating with internal teams to find solutions.
  • Working hours consist of 4 x 10-hour shifts across 7 days, with opportunities for overtime paid at double time, and hybrid working is available one day per week.
  • The company offers a dynamic work environment, 25 days of holiday plus bank holidays, and opportunities for personal development and progression.
Customer Support/Helpdesk AdvisorHale, AltrinchamSalary £24k plus bonusDo you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so, read on ...We are recruiting Customer Service Advisors/Helpdesk Advisors for a fast-growing telecommunications company based close to the Altrincham area. The role will involve working as part of a close-knit team, in educating and troubleshooting any technical queries received from customers. The role is not a high-volume script-based role and would suit someone who is keen to deal with in-depth investigative issues needing a high level of ownership and attention to detail.The salary is GBP24,000pa with a realistic OTE of GBP26,400pa, achieved by working towards customer service KPIs. Commission can also be earned when processing sales orders.The Working hours are 4 x 10hr shifts across 7 days Monday to Friday between the hours of 8am - 8pm, Sat and Sun 8am - 6pm and overtime can be available, paying double time.Hybrid working is available 1 day per week and over the weekend!What will you be doing as Customer Service Advisor / Helpdesk Advisor?
  • Handling any incoming customer queries via telephone, email & live chat
  • Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
  • Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
  • Develop an in-depth knowledge of the company's products and services
  • Manage a busy workload and assess priorities
  • Accurately record all information and dialogue with the customer on internal system
  • Any other ad-hoc duties as required
We would LOVE to hear from you if you have the following skills and experience:
  • Previous experience working as a Customer Service Advisor / Helpdesk Advisor would be ideal
  • The role is dealing with in-depth investigative issues needing a high level of ownership and attention to detail
  • Proactive and solutions focused approach to work
  • Excellent communication skills, with ability to deliver the message with confidence and empathy
  • Must be able to listen well and really pinpoint the issue needing to be resolved
  • Enjoy working as part of a team, and have the drive to work from own initiative
What's on offer ...
  • The salary is GBP24,000pa with a realistic OTE of GBP26,400pa
  • Overtime available each month paid at double time
  • Working hours are 4 x 10hr shifts across 7 days Monday to Friday between 8am - 8pm, Sat and Sun 8am - 6pm.
  • Hybrid working is available 1 day per week and the weekend shifts are all remote working
  • Holidays: 25 days holiday + bank holidays
  • Opportunities for progression and personal development
  • Chance to join a fun, dynamic working environment
If you have a passion for helping people, problem-solving, and being part of a growing business, this role is for you! Get in touch now to apply and take the next step in your career.''

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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